Consumer Truth® Ltd is an independent marketing consulting and consumer research company helmed by Isabelle Albanese and Ken Quaas.
For more than 17 years, Consumer Truth has helped leading companies like AT&T, Arby’s, ConAgra, Dunkin’ Donuts, Estee Lauder, Sargento, Staples, Timberland and Unilever effectively position and market their famous brands, launch successful new ones and deliver powerful marketing communications.
We design the research plan, talk to consumers and report based on the goals of the research. We are more than market researchers. We work in partnership with our clients to fully understand their business and learning objectives and ensure they get the answers they need.This is what our clients say sets us apart from everyone else.
We know the right discovery tools to inspire consumers to tell their truth. This is our core competency. It’s what we’ve been doing for 17 years and it’s another proprietary strength that sets us apart.
Clients use our discoveries to propel their brand’s position in the marketplace. Our Big Truths® reports go beyond a summary of learning; we analyze, create and turn this learning into smart action plans that come straight from the consumer’s perspective – the truth.
Isabelle is a top-shelf qualitative researcher – certainly one of the best in the business. She is insightful, responsive and flexible. Her talents in the area of marketing communications are particularly notable. Overall, she is a highly valued marketing partner and fun to work with, as well."
Geoff Dorflinger Sr. Director, Consumer Insights - Arby’s Restaurant Group
Ken and I recently worked together on an extensive project which spanned over 6 months and involved a broad cross-functional team. Ken took the lead position, framing the scheduling, content, collateral, and conducting in-depth focus groups and on-line bulletin board qualitative for each of five journeys. His diligence, patient and persistent pursuit to learn our business, spirited demeanor, innovative thinking and over 20 years of face-to-face interviewing experience has brought us to a level of learning and customer knowledge never previously gathered at our company."
Peter T. Swaim Sr. Manager, Global Customer Insights - Staples, Inc.
Comprehension. Connection. Credibility. Contagiousness. Our proprietary methodology and “pocket tool” that takes the mystery out of discovering what makes communication effective.
From in-home ethnography and in-store shop-alongs to “in-the-moment” mobile research, about one in four of the projects we typically do involve these up-close and personal “specialty” in-depths.
We use online qualitative to reach consumers quickly, efficiently and across broad geographies. This is especially effective for doing multiple IDIs all at once. Clients can“observe” and ask questions from the “virtual backroom”.
Exactly what the label says – this methodology combines qualitative and quantitative methodologies to get both the “numbers” (e.g. PI, brand relevance, menu item selection, value perception, etc.) and the in-depth probes in the time it takes to finish a qual project.
Some clients like surveys too. Sometimes in the absolute – but mostly in combination with qualitative methodology. The quant validates qualitative learning. Qualitative insight helps make the "numbers talk."
Everything is mobile and so is consumer research. Self-conducted consumer interviews enable “on-the-fly” capture and real-time recording of on-site observations, feelings, thoughts and motivations (verbatim transcripts are accessible). Especially useful for retail clients.
Read all about our handy little model for identifying, evaluating and presenting stand-out effective communication. “The 4Cs of Truth in Communications®” presents, in an easy-to-digest format, a fool-proof way for recognizing effective communication. No matter the stimuli – from traditional advertising, speeches, package graphics, product concepts, logos, menu boards (even email!) – applying “The 4Cs” will help you identify if your message rocks or if it’s likely to sink like one!
The 4Cs framework is startling in its simplicity. That of course, is the power. It is easy to remember and easy to use. The 4Cs framework can lead to better creative executions and better creative executions will lead to stronger business results.”
Tim Calkins, Clinical Professor of Marketing at Northwestern University’s Kellogg’s School of Management
An easy guide on how to assess marketing communications efforts,”
Midwest Book Review (Oregon, WI USA), January 5, 2008
Isabelle has appeared on television (ABC TV Chicago, Fox Business News), radio (The Joey Reynolds Show/WOR-NY) and Internet talk shows (Women for Hire; That Marketing Show) talking about “The 4Cs” of effective communication.
She has given countless speeches at industry and client conferences and published more than 20 articles on effective communications and discovering a brand’s “Truth”.
On February 7, 2011. Isabelle appeared on the ABC-Chicago Channel 7 morning news (as seen on the left) show for the 4th consecutive year to review Superbowl advertising effectiveness. Contact us for a copy of the televised segment.
Yes, we manage international research projects, too. We have cultivated a network of highly qualified and competent partners across Europe and Asia, with an expertise in China and Taiwan.
Consumer Truth® provides one central point of communication, management and leadership to:
Posted on Jun 19, 2018
The “customer journey,” is one of today’s hot research topics. Rightfully so, as it can provide essential insight on how to guide customers on the path to brand choice, adoption, and ultimately, loyalty. As a customer, every interaction you have with a company is an evaluation process: Should I buy goods or services from this company? Should I continue with this company or go elsewhere? The valuation of your company by your customers is an ongoing process, with critical touchpoints along the way. As a marketer, it’s important to identify the most vital touchpoints – or milestones in the journey – and understand how to act on them.
Posted on Apr 24, 2018
Isabelle Albanese shares why she believes the market research industry should stop using the term vendor and focus more on relationships.